Enter the verification code that was just texted to your mobile device.Review or input your mobile phone number & click the "Verify Mobile Phone" button.Click the "Account Recovery" or "Multi-Factor Authentication" box.Go to your email mailbox, open the e-mail from follow the instructions and click on the link "Click here to complete your e-mail validation".Click the "Validate Your E-mail" button.Click the "Preferences" link from the left-side menu.Click the "My Profile" link from the login section of the page.Upon your next log-on to (if both your email address and mobile phone number are validated). Once Multi-Factor Authentication is enabled on your account, you will have the option to select which method you would like to receive your one-time security code
You can optionally add another layer of security to your account by requiring a one-time security code in addition to your password each time you log-on to .Īctivating the Multi-Factor Authentication service involves a two-step process of 1) validating your profile email address and/or your mobile phone number andĢ) opting-in your account to the Multi-Factor Authentication feature. Other international phone numbers are not supported at this time. The Postal Service only supports SMS text messaging for domestic United States & Canadian phone numbers. This will suspend all messages from the USPS Account Services SMS number.Īuto-Reply Message - this message is generated when any content other that "STOP" or "HELP" is texted to the USPS Account Services SMS number 34100 Stop Message - this message is generated when "STOP" is texted to the USPS Account Services SMS number 34100 (message & data rates may apply). Help Message - this message is generated when "HELP" is texted to the USPS Account Services SMS number 34100 (message & data rates may apply).Account Recovery Code Message - this message is generated by an online user who begins the SMS account recovery process.
Opt-In Validation Code Message - this message is generated by an online user when he or she begins the mobile phone validation process.The Postal Service sends text messages for related products and services through separate SMS phone numbers, commonly known as "short codes".
USPS Short Message Service (SMS) Policy USPS Messaging (Short Code) Support If you don't know the answers to your secret questions, you will need to create a new account. You must know the answers to your secret questions in order for the Help Desk to process a password reset for your account. The USPS Help Desk ( ) can be contacted to unlock your account. To access, click the "Forgot Password" link from the login section of (this will only work if your account is already setup to be recovered via text message). Please refer to the Two-Step Verification section below for information related to the mobile device verification process. In order to use SMS to recover your online account, you must have a verified mobile device associated with your account. The Postal Service supports text messaging via Short Message Service (SMS). To access, click the "Forgot Password" link from the login section of. Your account can be unlocked by providing the correct answers to the secret questions you established when you created your account. If you can't remember the password to your account, you will need to reset it by using the "Forgot Password" link from the login section of. If you remember the existing password to your account, it can be accessed like normal once it is unlocked. USPS online accounts automatically unlock after 24 hours. In the event you forget your password and lock your USPS online account, there are several ways that it can be unlocked.